Warranty Information
Product Warranties
C5stuff.com stands behind all of its products, and all items we sell are under warranted
by the manufacturer unless otherwise specified. If for any reason you are dissatisfied,
please contact us, and we will promptly work to resolve any problems. If you have a
problem with the product itself, please contact the manufacturer first, and if you need
help dealing with the manufacturer, just let us know. If a product is deemed to be
defective, it will be replaced under warranty. A refund will not be given unless the
part is no longer available.
Paying for Your Order
How to Pay for Your Products
Payment Methods We Accept
About Sales Tax
How to Pay for Your Products
We have two ways that you can pay for your products purchased on C5stuff.com:
PayPal
Send your order to us via U.S. mail with a check or money order in U.S. dollars.
Follow all order instructions online. Once you see a summary of your order on the
screen, the system will ask you to select which credit card you will use to submit your payment.
When you are done, select "Continue".
Send Your Order to Us via U.S. Mail
To order by mail, place your order online, follow all instructions until you see a summary of your order on the screen, which allows you to fill in your shipping and billing information. Print this page out, fill in your information (or type it in before printing) and fax it to us along with your check or money order drawn in U.S. dollars and sign the printed order. Agreement with the Terms and Conditions is implied when you mail in an order. There are no additional charges for ordering by mail, but mailed orders may take up to three weeks to process because we must deposit and wait for funds to clear the bank before issuing your gift certificate.
Send the check or money order along with your printed order to us at the mailing address below (for ORDERS ONLY):
C5stuff.com
3217 Rockhill Road
Perkiomenville, PA 18074
Methods of Payment Accepted
Credit Cards (PayPal)
Checks, Money Orders or Cashiers Checks
All credit card data is encrypted and securely transferred via the Internet to PayPal,
our secure credit card processor. Credit card information is never sent over the Internet
via unencrypted means. For more information about secure online ordering, please refer to
the information in Security & Fraud and the C5stuff.com Shopping Guarantee.
Checks. Money Orders or Cashiers Checks
When paying by check, money order or cashiers check, we will wait to receive your payment
before we process your order. Please note that we cannot process checks or money orders
drawn in foreign currencies. Please inquire with your bank about purchasing a money order
or cashiers check drawn in U.S. dollars.
Print out the order summary page that includes the total cost of your order,
including the items ordered plus shipping costs.
Checks should be made out to C5stuff.com and must be drawn in U.S. dollars.
IMPORTANT: Make sure to include a valid e-mail address with your order.
Mail the order summary page and your check to:
C5stuff.com
3217 Rockhill Road
Perkiomenville, PA 18074
Upon receipt of your check, we will deposit it and wait for it to clear, and then we will
e-mail you an electronic gift certificate code which you may use to place an online order
for the items you wanted. The benefits of doing it this way rather than us placing the order
for you are that you will then be able to obtain an order summary, an order number, and you may
also then use online order tracking even for orders placed using money orders or checks.
Gift Certificates. Store Credit and other Special Coupons
C5stuff.com accepts store credit, special offer coupons, and gift
certificates for our online stores only. When ordering, you will need
to know the electronic coupon or gift certificate code. We will e-mail this
code to you in the event of a Store credit, or it may be posted on the "What's New?" page
in the case of a special promotion that we are running.
If you have any questions about how to redeem a special coupon or gift certificate, please contact us.
About Sales Tax
Because C5stuffr.com is licensed in the state of Pennsylvania, we must collect and report sales tax
in the amount of 6.00% of your purchase if you specify Pennsylvania as your billing state. If you reside
elsewhere, you pay no sales tax on your order. We may be required in the future to collect sales tax in
every state that requires it. Please watch for updates to this policy.
Receipts and Records
After you go through our secure online payment system, you will see on the screen an invoice page that
details your order. This receipt shows your order information, including a summary of what you ordered
and product choices, your billing and shipping addresses, name and order number. Credit card information
is never sent over the Internet via unencrypted means, so your data is protected.
We recommend you print this page as your receipt, but please note that you also will receive two other
proofs of purchase e-mailed to you within minutes of your order, as long as you correctly specified your
e¬mail address. If you notice that you mistyped your e-mail address once you get to the invoice screen,
simply e-mail us and ask us for a copy of your receipt. If you do not receive a receipt via e-mail,
your order was not completed, and you must contact us as soon as possible to minimize any delays.
Please note that if you do not specify a valid e-mail address, your order receipt will not arrive, and your order may be significantly delayed.
Note to AOL users: Your full Internet e-mail address is required, i.e.: SCREEN_NAME@aol.com.
Frequently Asked Questions on Ordering, Payment and Billing
1Q. How will you bill me?
1A. All transactions are verified in real-time when you press the final "Order" button. You are billed
immediately, even though in some cases products will not ship immediately due to back order or normal delays.
Next to every product photo and description will be product availability information, telling you whether
that product is in stock or when we expect to have it in stock.
2Q. What forms of currency do you accept?
2A. When you use your Visa, MasterCard, American Express or Discover Card, the currency is
automatically converted to U.S. dollars (if you are Canadian, for example). All prices shown on C5stuff.com
are quoted in U.S. dollars. If ordering via check or money order, please make sure that the funds
are drawn in U.S. dollars. We can not accept any checks or money orders in foreign currency.
3Q. What if I need to cancel an order?
3A. Please notify us immediately. However, if the order has already shipped, it is your
responsibility to accept the charges for it. Be sure you really want what you are ordering
before pressing the final "Submit" button. If your order is cancelled before shipping you are still subject to a 10% cancellation fee.
4Q. How do I use an electronic coupon or gift certificate in the Store?
4A. First you will need to know the electronic coupon or gift certificate code. We will e-mail this code to you in the event of a Store credit, or it may be posted on the "What's New?" page in the case of a special promotion that we are running. In either case, enter the coupon or gift certificate code exactly as it is shown (capitalize as necessary), and click on "Redeem Coupon" (or "Redeem Gift Certificate" if it is a gift certificate) during checkout. You will see a place to enter the code during the checkout process. If the code is valid, you will notice that the shopping cart has automatically subtracted the amount of the coupon or gift certificate from your total order, and the remainder will be charged to your credit card.
C5stuff.com Privacy Policy
At C5stuff.com , we are committed to protecting your privacy. We use the information that we collect to process orders and to provide a more personalized shopping experience. Please read the text below for more details about our privacy policy (the "Policy"). This Policy governs this Web site and other Web sites and Web pages operated by C5stuff.com.
Any changes to the Privacy Policy will be posted in this section (Privacy Statement) of the Web site, as well as other appropriate locations to ensure our customers understand how their information is being collected, used and disclosed. We will always use any information collected in accordance with the privacy policy in place at the time the information was collected.
NOTE TO CHILDREN UNDER 13: YOU ARE NOT ELIGIBLE TO USE THE SERVICES OR PURCHASE PRODUCTS ON THIS SITE. PLEASE DO NOT PROVIDE US WITH ANY INFORMATION ABOUT YOURSELF.
Tell us what you think
C5stuff.com welcomes your questions and comments about privacy. Please contact us online or by U.S. Mail.
Frequently Asked Questions about Privacy
1Q. What information do we collect and how is it used?
2Q. What about "Cookies"?
3Q. Will C5STUFF disclose the information it collects to outside parties?
4Q. How does C5STUFF protect customer information?
5Q. How does C5STUFF allow customers to update or change the information it collects?
6Q. How does C5STUFF protect children's privacy?
7Q. What about links to other web sites and services?
8Q. How does C5stuff.com have my consent to use this information?
1Q. What information do we collect and how is it used?
When you order, we need to know your name, e-mail address, mailing address, credit card billing address, credit card number and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status. Your credit card information is maintained by our secure credit card processor and is not stored by C5STUFF.
When you sign-up for our e-mail notification service, we need only an e-mail address, which we use to send the requested information. You may unsubscribe to this list at any time by sending a message to "unsubscribe" as explained in each newsletter.
We monitor customer traffic patterns and site usage to help us develop the design and layout of our stores.
We may also use the information we collect to occasionally notify you about important functionality changes to the C5STUFF sites, new C5STUFF services, and special offers we think you'll find valuable. However, we will only do this if you have opted-in to receive these mailings. If at any time you decide you no longer wish to receive them, you can always opt-out by following the instructions at the bottom of each mailing.
2Q. What about "Cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information but are used to store items in your shopping cart between visits. Many computers automatically accept cookies, but you can opt to prevent
that. Please note, however, that without cookies, you will not be able to shop at the C5STUFF sites, because our shopping cart software currently uses cookies to temporarily store the items you've selected for purchase.
3Q. Will C5stuff.com disclose the information it collects to outside parties?
C5stuff.com does not sell, trade or rent your personal information to others. C5stuff.com may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifyable information.
C5stuff.com may release personally identifiable information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of C5stuff.com, our users or others.
In the event that C5stuff.com completes a business transition, such as a merger, acquisition by another company or selling a portion of its assets, users' information, in most instances, will be a part of the assets transferred. Such a transfer shall not be considered a violation of or deviation from this Policy.
4Q. How does C5stuff.com protect customer information?
When you place orders, we offer the use of a secure server. The secure server software (SSL) encrypts all information that you input before it is sent to us. Furthermore, we have implemented security measures to protect customer data we collect against unauthorized access. However, we are not responsible for orders placed on the site.
5Q. How does C5stuff.com allow customers to update or change the information it collects?
You may update or change information related to your C5stuff.com account by logging in to your account through the My Account section and then changing and saving your updated information.
If at any time you would like us to remove you from our e-mail or postal mailing lists, feel free to contact us.
6Q. How does C5stuff.com protect children's privacy?
We are concerned about the safety of children on the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13.
If we become aware that a account holder is under the age of 13, we will remove his or her personally identifiable information from our files.
NOTE TO CHILDREN UNDER 13: YOU ARE NOT ELIGIBLE TO USE THE SERVICES OR PURCHASE PRODUCTS ON THIS SITE. PLEASE DO NOT PROVIDE US WITH ANY INFORMATION ABOUT YOURSELF.
7Q. What about links to other web sites and services?
The C5stuff.com Sites may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We bear no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.
8Q. How does C5stuff.com have my consent to use this information?
By using the C5stuff.com Sites, you consent to the collection and use of this information by C5stuff.com in the manner described in this Policy.
Any changes to the Privacy Policy will be posted on the Web site to ensure that our customers understand how their information is being collected, used and disclosed.
Protection of Our Website and Others
We may disclose information you provide to our website when we believe disclosure is appropriate to comply with the law; to enforce or apply our Conditions of Use and other agreements; or to protect the rights, property or safety of our website, our users or others.
Business Transfers
If some or all of the business assets of our website are sold or transferred, we
generally would transfer the corresponding information regarding our guests. We also may retain a copy of that guest information.
What about links to and from other websites?
Our website may offer links to other sites. Other sites have their own policies regarding privacy. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have linked to our website through another site. For example, in certain cases you may have linked to c5stuff.com through banner advertising on another site. In such cases the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.
Returns
Sometimes a product needs to be returned. Our goal is to make this process as painless as possible. If you receive a product that is incorrect, damaged or inferior, please contact us immediately so we can begin the returns process and make sure you receive what you ordered quickly. For all returns, you must receive a Return Merchandise Authorization (RMA) number.
Getting Credit for Returned Items
C5stuff.com Return Policy
Types of Returns
You Changed Your Mind
Incorrect or Damaged Product
Replacement Product
Returning Items
Getting Credit for Returned Items
When you send back an item you no longer want, you have two choices for getting credit, assuming you properly followed all guidelines for returns:
Store credit in full for the product, not including shipping charges
Refund to your credit card minus a 10% restocking fee and not including shipping charges
C5STUFF's Return Policy
C5stuff.com will not accept returns of electrical or electronic products - no exceptions.
Used items may not be returned under any circumstances.
We are not responsible for items damaged by improper use or installation.
All products must be received by our Returns Processing Center within 10 business days of receiving a Return Merchandise Authorization (RMA) number or they may be refused.
The RMA numbers must appear on the shipping labels we provide. PLEASE DO NOT MARK ON THE OUTSIDE OF THE BOX.
All items must be returned with original packaging and materials and be in perfect, new condition.
Shipping and handling charges are not refundable. You are responsible for insuring returns.
Products returned that were purchased during a Free Shipping promotion are subject to having regular shipping charges deducted from any refund.
Any deviation from the return process outlined above will result in a delay or refusal of your refund and an additional restocking fee of up to 30°l0.
All returns are subject to a 25% restocking fee at our discretion.
Returns must be made within 30 days of receiving the product.
Types of Returns
You've Changed Your Mind
If you have ordered and received an item from C5stuff.com that you no longer want, please follow the directions in the Returning Items section below. Please note that you are responsible for return shipping, and we will not reimburse you for the original shipping cost.
Incorrect or Damaged Product
If you have received damaged merchandise or have received items that you did not order, please contact us by replying to your e-mail receipt, making sure to copy the contents of the receipt in your e-mail. Simply let us know the error or that the product was damaged, and we'll take care of it at no cost to you, including all shipping charges (up to the original amount you paid for shipping). We will wait to receive and inspect the originally-shipped product prior to shipping a replacement. If a product was damaged during shipping, you must retain all materials until the shipper (UPS, FEDEX, etc.) has had a chance to inspect the package, if they choose.
Replacement Product
If we sent you something in error, and we send the correct item out but do not get the wrong one back within 10 business days, we will charge your credit card for the full amount of the replacement item or the incorrect item plus shipping, whichever is greater.
Warranty Replacement
If you feel a product you have purchased is defective or has failed under warranty, contact us. We will help determine the likelihood it is defective prior to your returning the product for inspection. This will save you time and money if there happens to be another reason for the problem you are having with the product. Once a product has been determined it may be defective and requires further inspection, we will instruct you as to your next course of action. This next step may vary depending on the guidelines set forth by the manufacturer. Shipping costs for returning parts for inspection and returning the part to you are your responsibility until the part has been deemed to be defective. If the part is deemed to be defective, your shipping costs will be reimbursed to you upon the receipt of your shipping receipt. Shipping reimbursements are limited to the amount we charged to get the product to you when you ordered it. More information can be found in our Customer Service section under the Product Warranties section.
Returning Items
Follow the steps below to return items that you no longer want:
Click here to fill out the RMA request form. Fill out one form per item you are returning.
Wait for us to send you an RMA number and a return shipment address.
Click here to view and then print the return form.
Fill the form out completely and attach the form to the outside of the box.
Send the item to the designated address. Make sure to use the lowest cost method available and make sure the return package is traceable; we are not responsible if it gets lost in the mail on the way back to us. You are responsible for any additional insurance required to protect the value of the package.
If you have any questions about our return policy, please contact us.
Why C5stuff.com is Safe
Fraud
How C5stuff.com Handles Fraud A Case Study
Security
C5stuff.com Shopping Guarantee
The C5stuff.com Shopping Guarantee protects you while you shop at any of our online stores, so that you never have to worry about credit card safety. Period.
We guarantee that every transaction you make at any of the C5stuff.com stores will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping with us. See guarantee details below.
C5stuff.com Shopping Guarantee Details:
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges.
If your bank does hold you liable for any of this $50, C5stuff.com will cover the entire liability for you, up to the full $50.
C5stuff.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at a C5stuff.com online store while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Secure Online Ordering
Ordering online at C5stuff.com is 100% guaranteed secure. Make sure the Web sites you buy from use secure commerce technology and have a security or shopping guarantee. When you place orders on C5stuff.com, we use a secure server and security is ensured by the best e-commerce technology available. The secure server software (SSL) encrypts all information, including credit card data, that you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
Please note that e-mail is NOT secure. Giving us your credit card information, as part of our online ordering process, is absolutely secure. However, sending us your credit card information via e-mail is NOT. E-mail correspondence should not include sensitive material such as credit card information, because e-mail is never a secure environment on the Internet.
Delivery Locations
Currently, C5stuff.com.com ships products to all SO states, Puerto Rico and Canada as standard shipping destinations. We are working to establish standard shipping processes for other worldwide destinations. We currently do not ship to APO or FPO addresses.
Delivery Schedule
Our main delivery partner within the United States is the United Parcel Service (UPS). For most shipments, we use C5stuff.com UPS Ground services, which we have found to be the most cost-effective and reliable shipping solution for our customers.
At C5stuff.com, we try to process all orders within 24 hours of receipt and ship the product within one or two days of the order. It typically takes between one and two weeks for most products to arrive. Coast to coast deliveries with UPS Ground can take up to eight business days, so please allow ample time for your package to arrive.
Some of our items may not be in stock at our warehouse. In those cases, we may decide to have items shipped directly from the distributor or manufacturer to your door for the fastest possible service.
In some cases (for products such as lettering kits, for example), your order may be shipped via regular U.S. Mail, USPS Priority, Express Mail or other non-traceable means, which typically take up to seven business days for delivery.
Also, please remember that holidays can interfere with normal shipping times, and you will want to take that into consideration when ordering during holidays or peak seasons, such as during December. We recommend allowing three weeks delivery time during the month of December to assure arrival by the holidays.
International Shipping
Outside the United States, C5stuff.com currently is able to ship products to Canada and Puerto Rico. We use UPS for these locations in most cases.
Shipping Rates
It is C5stuff.com's goal to keep our shipping rates as low as possible for our customers. Therefore, we send most products via ground service, working primarily with UPS, as well as FedEx, U.S.P.S. and other delivery vehicles. Shipping rates are based on the standard published rates and vary according to product weight and overall size and dimensions.
Tracking Your Order
Tracking Numbers What is Order Tracking
Tracking Numbers
For orders shipped via standard shipping with UPS or Federal Express, a tracking number will appear next to any items with the status "Shipped". This tracking number is a clickable link, which will connect you directly to the delivery company's online tracking system and provide you with of your shipment status.
Some items may not be shipped via traceable means in order to save you money on shipping costs. For example, U.S. Mail is not traceable, and USPS First Class and Priority Mail are not traceable unless there is
a tracking confirmation placed on the order. Items may or may not be shipped with tracking confirmation. Please allow sufficient time for your order to arrive before asking us where it is.
Whats Order Tracking?
Order Tracking allows you to check the status of each item in an order. Once in the order tracking system, the first line item lists the overall status of your most recent order. Below that will list the status of each item in your order.
Each order item will be given one of the following status's:
Processed: Your order has been processed and is awaiting shipment.
Back-Ordered: Your order has been processed and is back ordered. It will ship immediately upon the receipt of stock.
Shipped: The line item listed has shipped. This will include a tracking number if one is available.
Completed: All items in your order have shipped and your order is complete.
Please note that this system is manually updated each night, so human error does sometimes occur. If you believe your order should have shipped but the status is still showing "Processed," please feel free to inquire about your order. However, please allow us at least two business days to update the status before sending us an e-mail. And remember that most shipments do take at least one week to arrive.
terms & conditons
Your Use of This Website is Governed by These Terms and Conditions
Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use the C5stuff.com website.
These Terms and Conditions May Change
C5stuff.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.
Correction of Errors and Inaccuracies; Limitations on Quantity; Returns; Risk of Loss
The information on this website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase you may return it with the original packing receipt within 90 days of the order date. Additional restrictions apply. Please see our Return Policy for more details. The risk of loss and title to items purchased from C5stuff.com pass to the purchaser upon our delivery to the carrier.
DISCLAIMERS –– GENERAL
SITES ARE PROVIDED FOR CONVENIENCE ONLY. YOU NEED TO MAKE YOUR OWN DECISIONS REGARDING YOUR INTERACTIONS OR COMMUNICATIONS WITH ANY OTHER WEBSITE.
C5STUFF ASSUMES NO RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT PROVIDED ON THIS WEBSITE.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, SHALL C5STUFF OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEBSITE.
THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF C5STUFF HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
IF YOU ARE DISSATISFIED WITH THIS WEBSITE OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AN DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF C5STUFF HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
IF YOU ARE DISSATISFIED WITH THIS WEBSITE OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.
APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF C5STUFF UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($10).
ENFORCEMENT OF TERMS AND CONDITIONS
BY ACCESSING AND USING THE C5STUFF WEBSITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THIS WEBSITE IS SUBJECT TO THESE TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF PENNSYLVANIA, UNITED STATES OF AMERICA.